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Your package is waiting to be picked up by the carrier. Your package has shipped from the originating country and is en route to its destination. Your package has arrived at a nearby pick-up point. Please pick it up soon to avoid being returned. Your package has arrived at a nearby pick-up point. Please pick it up soon to avoid being returned. Your package was delivered successfully to the addressee. Your package was attempted for delivery but failed, this may due to several reasons. Please contact the carrier for clarification. Your package might undergo unusual shipping condition, this may due to several reasons, most likely package was returned to sender, customs issue, lost, damaged etc. Your package was in transportation period for a long time still has no delivered results.

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Q1: How do I track my order?
A: After your order is shipped, you will receive an email with a tracking number. Use this number on our Tracking Page or the courier's official website to get real-time updates about your shipment.

 

Q2: I didn’t find my tracking information. What should I do?
A: If you don’t see tracking information right away, it may be due to a delay in system updates. We recommend clicking the tracking link a few times to refresh the status.

 

Q3: Why hasn’t my tracking information updated?
A: Tracking updates may sometimes experience delays due to high shipping volumes or customs processing. If there’s no update for more than 5 business days, please contact our support team with your order number for assistance.

 

Q4: What should I do if my package is marked as delivered but I didn’t receive it?
A: If your package status shows as "delivered" but you haven’t received it, please check with neighbors or your local post office first. If the issue remains unresolved, contact our customer service team immediately for further support.

 

Q5: What should I do if my package is delayed?
A: If your package is delayed beyond the estimated delivery timeframe, please first check the tracking information for updates. If there are no new updates for over 5 business days, reach out to our customer service team with your order number, and we will assist you in resolving the issue promptly.

 

Customer Service(After Sales):
Email:[email protected]
WhatsApp:+1(603)661-4290

Service Time: 9:30am-12:00am, 1:30pm-6:00pm, Monday-Friday GMT+8

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